As a result of the COVID-19 pandemic, most funeral homes adopted "temporary" technology solutions to pivot their operations and creatively solve for new challenges. For many, this included the ability to offer families a live streaming solution. Now, as we begin to realize a new normal many funeral home owners and funeral directors are left wondering what the future holds for live streaming.
The world of death care is changing — often in ways funeral directors and death care professionals are struggling to prepare for.
The COVID-19 pandemic has taken the world by storm and has brought unprecedented shifts in daily life, physical and mental health, and business practices. The funeral industry is no exception to this trend, with rolling waves of mass closures and gathering limitations, funeral homes have needed to rethink the way they support their families in this new world.
As the world around us continues to change and the funeral industry evolves, so do the needs of funeral directors, their teams, and the families they serve. We have conducted dozens of interviews with funeral directors over a multi-year period to define growing pain points and trends and have found that three broad categories of needs emerge.
This post is the second of two covering what funeral home software must look like and do in the future. These two posts are the result of dozens of interviews with funeral directors over a multi-year period, delving into identifying trends and defining key pain points. In this, we have found that three broad categories of needs emerge.